Thank you so much for being a member of our Offline Sharks community. We sincerely appreciate our fans/friends/subscribers, and our #1 goal is for you to have success with our products. With that in mind, we have developed a phenomenal support team that is thrilled to have the opportunity to help you overcome any obstacles in your path.
To get the answer to your question as quickly as possible, please make sure you have followed these steps before submitting a support request:
1. Make sure you’ve gone through all the training and are following the steps exactly.
We understand how exciting it is to crack open a new Offline Sharks training, and all the mind-blowing questions that usually follow. However, before submitting your question, please make sure you have consumed ALL of the training content included with your purchase.
2. Make sure you’ve searched our Sharks Knowledge Base.
We are working to include the most commonly asked questions and problems in our searchable knowledge base. This will continue to grow over time, so be sure to do a quick search.
Still Need To Contact Our Support Team?
Due to the incredibly fast growth of our community, it's become impossible to handle all support requests with email alone. So we've set up this nifty form to help our team organize our support efforts.
Please note that we won't be able to reply immediately. If your inquiry requires a reply, it usually will take us 24-48 business hours (sooner in most cases).
Thank you & Mahalo for your patience!
Please Note: If you need to show the tech support team what's happening on your computer, a screen recording video often works better than a static screenshot. We recommend Loom, which is a free Chrome extension that will allow you to show us exactly what's going on so our team can accurately diagnose your problem. We even use Loom internally at Offline Sharks to shoot videos for our team.
Just click the link below and fill out the form to submit a ticket to our help desk. Our team will be in touch within 24 hours.